Refund policy
Returns
We want you to be happy with your purchase. If you’re not satisfied, we accept returns under the following conditions:
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Eligibility: Items must be returned within 30 days of delivery.
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Condition: Products must be unused, in original packaging, and in the same condition you received them.
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Defective or damaged items: If your item is faulty or damaged on arrival, we’ll provide a replacement or full refund at no cost to you.
Exchanges
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We offer exchanges for defective or incorrect items.
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For change-of-mind purchases, exchanges are subject to stock availability.
Return Process
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Contact us at sales@solavis.com.au with your order number and reason for return.
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We’ll provide instructions and a return shipping address.
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Once we receive and inspect the item, we’ll process your refund or exchange.
Return Shipping Costs
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For defective or incorrect items: we cover return shipping.
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For change-of-mind returns: the customer is responsible for return shipping costs.
Refunds
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Refunds are issued to your original payment method within 5–10 business days after approval.